Shipping Policy

Attention

Keeping in mind the ongoing situation of COVID-19 in our country, we are only doing no-contact delivery so that the healthcare system doesn’t become overwhelmed. The deliveries might be a bit delayed from our end.

Fabchrome International Pvt Ltd (“we” and “us”) is the operator of (https://www.lirose.in) (“Website”). By placing an order through this website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.

We diligently want to make your shopping experience fuss-free and fun. Please read through the policy and if you have any more queries, feel free to reach out to us.

Shipping Costs

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.

The checkout price will be the final price, including shipping costs to the customer.

Delivery Terms

  • Domestic Transit Time

In general, domestic shipments are in transit for 3–12 days.

  • International Transit Time

Generally, orders for international shipments are in transit for 10–26 days. This varies greatly depending on the country you have selected. We are able to offer a more specific estimate when you choose your destination at checkout.

  • Time to Dispatch

After placing an order, it is usually dispatched within 3 business days.

Our warehouse operates Monday-Friday during standard business hours, except on national holidays, at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

  • Change Of Delivery Address

For a change of delivery address requests, we are not able to change the address once the order has been placed.

  • Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us for details at customersupport@lirose.in or call us at +91-9829019004 or 0141-354523.

Tracking Notifications

After dispatching the order, customers will receive a tracking link on their registered email ID from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Taxes and duties

  • Goods & Services Tax

GST has already been applied to the checkout at 5% on all items as displayed on the website. The prices that are shown before the checkout are GST excluded.

  • Customs Duties and Taxes

Import duties and taxes for international shipments may be liable to be paid before dispatching the order to the destination country. This varies by country, and Fabchrome International Pvt. Ltd. encourages you to be aware of these potential costs before placing an order with us.

Cancellations

If you change your mind after placing an order, we are not able to accept cancellations. Once you have placed the order, either you can exchange the item or replace the item with the customer support request or you need to receive the product for the same.

If an order has already been dispatched, please refer to our refund policy.

Customer service

For all customer service inquiries, please email us at customersupport@lirose.in or call us at +91-9829019004 or 0141-354523.